ITIL V3 Foundation Certification.

Welcome. The new version of ITIL (Information Technology Infrastructure Library) was launched in June 2007. ITIL V3 primarily describes the Service Lifecycle of IT Service Management.

The latest version (ITIL V3) is compassed of the five core volumes:
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement

This site was set up to help you friends who are going to give their ITIL Exams and need practice papers to test their competence. Hope these ITIL V3 Exam Papers help in obtaining your ITIL Certification!

Click here for ITIL Certification Paper 1
Click here for ITIL Certification Paper 2
Click here for ITIL Certification Paper 3

Please check The ITIL Version 3 Dumps Home Page for the latest details. Good Luck.

I have helped you! Its fair that you help me through a small donation.



Monday, October 1, 2007

ITIL V3 Sample Paper 1

1. Which of the following is NOT a step in the Continual Service Improvement (CSI) model?

a) What is the vision?

b) Did we get there?

c) Is there budget?

d) Where are we now?


2. What is the RACI model used for?

a) Documenting the roles and relationships of stakeholders in a process or activity

b) Defining requirements for a new service or process

c) Analyzing the business impact of an incident

d) Creating a balanced scorecard showing the overall status of Service Management


3. What is the main reason for establishing a baseline?

a) To standardize operation

b) For knowing the cost of services provided

c) For roles and responsibility to be clear

d) For later comparison


4. Which of the following is NOT an objective of Service Operation?

a) Through testing, to ensure that services are designed to meet business needs

b) To deliver and support IT services

c) To manage the technology used to deliver services

d) To monitor the performance of technology and processes


5. Which of the following statements is CORRECT about patterns of demand generated by the customer’s business?

a) They are driven by patterns of business activity

b) It is impossible to predict how they behave

c) It is impossible to influence demand patterns

d) They are driven by the delivery schedule generated by capacity management


6. Which of the following is NOT one of the ITIL core publications?

a) Service Optimization

b) Service Transition

c) Service Design

d) Service Strategy


7. Which of the following statements is CORRECT?

1. Only one person can be responsible for an activity

2. Only one person can be accountable for an activity

a) All of the above

b) 1 only

c) 2 only

d) None of the above


8. Which is the correct sequence of events in the selection of a technology tool?

a) Select Product, Requirements, Selection Criteria, Evaluate Product

b) Selection Criteria, Requirements, Evaluate Product, Select Product

c) Requirements, Selection Criteria, Select Product, Evaluate Product

d) Requirements, Selection Criteria, Evaluate Product, Select Product


9. Which of the following are the three main types of metrics as defined in Continual Service Improvement (CSI)?

1. Process Metrics

2. Supplier Metrics

3. Service Metrics

4. Technology Metrics

5. Business Metrics

a) 1, 2 and 3

b) 2, 4 and 5

c) 1, 3 and 4

d) 1, 2 and 4


10. The priority of an Incident refers to?

a) The relative importance of the Incident based on impact and urgency

b) The speed with which the Incident needs to be resolved

c) The number of staff that will be assigned to work on the Incident so that it is resolved in time

d) The escalation path that will be followed to ensure resolution of the incident


11. The goal of Service Asset and Configuration Management is to?

a) Account for all financial assets of the organization

b) Provide a logical model of the IT infrastructure, correlating IT services and different IT components needed to deliver the services

c) Build service models to justify the ITIL implementations

d) Implement ITIL across the organization


12. Which are the missing Service Operation processes from the following?

1. Incident Management

2. Problem Management

3. Access Management

4. ?

5. ?

a) Event management and Request Fulfillment

b) Event Management and Service Desk

c) Facilities Management and Event Management

d) Change Management and Service Level Management


13. Which of the following identifies two Service Portfolio components within the Service Lifecycle?

a) Requirements Portfolio and Service Catalogue

b) Service Knowledge Management System and Service Catalogue

c) Service Knowledge Management System and Requirements Portfolio

d) Requirements Portfolio and Configuration Management System


14. Which of the following areas would technology help to support during the Service Design phase of the Lifecycle?

1. Hardware and Software design

2. Environmental design

3. Process design

4. Data design

a) 1, 3 and 4 only

b) 1, 2 and 3 only

c) All of the above

d) 2, 3 and 4 only


15. Business drivers and requirements for a new service should be considered during?

a) Review of the router operating system patches

b) Review of the current capabilities of IT service delivery

c) The Post Implementation Review (PIR) of a change

d) Decommissioning legacy servers


16. The BEST definition of an event is?

a) An occurrence where a performance threshold has been exceeded and an agreed Service Level has already been impacted

b) An occurrence that is significant for the management of the IT infrastructure or delivery of services

c) A known system defect that generates multiple incident reports

d) A planned meeting of customers and IT staff to announce a new service or improvement program


17. What does the Service V model represent?

a) A strategy for the successful completion of all Service Management projects

b) The path to Service Delivery and Service Support for efficient and effective utilization of resources

c) Levels of Configuration and testing required to deliver a Service Capability

d) The business perspective as perceived by the customer and the user of services


18. Technical Management is NOT responsible for?

a) Maintenance of the technical infrastructure

b) Documenting and maintaining the technical skills required to manage and support the IT infrastructure

c) Defining the Operational Level Agreements for the technical teams

d) Diagnosis of, and recovery from, technical failures


19. The following options are considered within which process?

1. Big bang vs. Phased

2. Push and Pull

3. Automated vs. Manual

a) Incident Management

b) Release and Deployment Management

c) Service Asset and Configuration Management

d) Service Catalogue Management


20. Which of the following activities is Service Level Management responsible for?

a) Design the configuration management system from a business perspective

b) Create technology metrics to align with customer needs

c) Create a customer facing service catalogue

d) Train service desk on how to deal with customer complaints about service


21. When analyzing an outcome for creation of value for customers, what attributes of the service should be considered?

a) Objectives, Metric, Desired outcome

b) Business Objectives, IT objectives, Process metrics

c) Desired outcome, Supplier metrics, IT objectives

d) People, Products, Technology


22. Setting policies and objectives is the primary concern of which of the following elements of the Service Lifecycle?

a) Service Strategy

b) Service Strategy and Continual Service Improvement

c) Service Strategy, Service Transition and Service Operation

d) Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement


23. Which of the following BEST describes the purpose of Event Management?

a) The ability to detect events, make sense of them and determine the appropriate control action

b) The ability to implement monitoring tools

c) The ability to monitor and control the activities of technical staff

d) The ability to report on the successful delivery of services by checking the uptime of infrastructure devices


24. Consider the following statements:

1. CSI provides guidance on how to improve process efficiency and effectiveness

2. CSI provides guidance on how to improve services

3. CSI provides guidance on the improvement of all phases of the service lifecycle

4. CSI provides guidance on the measurement of processes and services

Which of the above statements is CORRECT?

a) 1 and 2 only

b) 2 only

c) 1, 2 and 3 only

d) All of the above


25. Which of the following statements are CORRECT about Functions?

1. They provide structure and stability to organizations

2. They are self-contained units with their own capabilities and resources

3. They rely on processes for cross-functional coordination and control

4. They are costlier to implement compared to processes

a) 1, 2 and 3 only

b) 1, 2 and 4 only

c) All of the above

d) None of the above


26. If an organization is able to become more proactive in its ITSM processes, what is likely to happen to support costs?

a) They are likely to increase gradually

b) They are likely to increase dramatically

c) They are likely to gradually reduce

d) They are likely to reduce initially and then gradually return to current level


27. Which of the following statements about Supplier Management is INCORRECT?

a) Supplier Management negotiates internal and external agreements to support the delivery of services

b) Supplier Management ensures that suppliers meet business expectations

c) Supplier Management maintains information in a Supplier and Contracts Database

d) Supplier Management should be involved in all stages of the service lifecycle, from Strategy through Design and Transition to Operations and Improvement


28. Which of the following BEST describes a Local Service Desk structure?

a) A Service Desk that also provides onsite technical support to its users

b) A Service Desk where analysts only speak one language

c) A Service Desk that is situated in the same location as the users it serves

d) A Service Desk that could be in any physical location but uses telecommunications and IT systems to make it appear that they are in the same location


29. What is the role of the Emergency Change Advisory Board (ECAB)?

a) To assist the Change Manager in ensuring that no urgent changes are made during particularly volatile business periods

b) To assist the Change Manager in implementing emergency changes

c) To assist the Change Manager in evaluating emergency changes and to decide whether the change should be approved

d) To assist the Change Manager in speeding up the emergency change process so that no unacceptable delays occur.


30. Which of the following is a good use of a baseline?

a) The desired end state of a project

b) A marker or starting point for later comparison

c) The current desktop models in use

d) The type of testing to be done for a release


31. The main objective of Availability Management is?

a) To monitor and report availability of services and components

b) To ensure that all targets in Service Level Agreements (SLAs) are met

c) To guarantee availability levels for services and components

d) To ensure that service availability matches or exceeds the agreed needs of the business


32. Operations Control refers to?

a) The managers of the Technical and Applications Management functions

b) Overseeing the execution and monitoring of IT operational events and activities

c) The tools used to monitor and display the status of the IT Infrastructure and Applications

d) The situation where the Service Desk is required to monitor the status of the infrastructure when Operators are not available


33. Which off the following is a characteristic of every process?

1. It is measurable

2. It is timely

3. It delivers a specific result

4. It responds to a specific event

5. It delivers its primary result to a customer or stakeholder

a) 1, 2, 3 and 4 only

b) 1, 2, 4 and 5 only

c) 1, 3, 4 and 5 only

d) All of the above


34. Which of the following is NOT an example of a Service Request?

a) A user calls the Service Desk to order a toner cartridge

b) A user calls the Service Desk because they would like to change the functionality of an application

c) A Manager submits a request for a new employee to be given access to an application

d) A user logs onto an internal website to download a licensed copy of software from a list of approved options


35. A Service Level Package is best described as?

a) A definite level of utility and warranty associated with a core service package

b) A description of customer requirements used to negotiate a Service Level Agreement

c) A description of the value that the customer wants and for which they are willing to pay

d) A document showing the Service Levels achieved during an agreed reporting period


36. Incident Management has a value to the business by?

a) Helping to control infrastructure cost of adding new technology

b) Enabling users to resolve Problems

c) Helping to align people and process for the delivery of service

d) Contributing to the reduction of impact

37. A Service owner is responsible for which of the following?

a) Recommending improvements

b) Designing and documenting a Service

c) Carrying out the Service Operations activities needed to support a Service

d) Producing a balanced scorecard showing the overall status of all Services


38. The four stages of the Deming Cycle are?

a) Plan, Measure, Monitor, Report

b) Plan, Check, Re-Act, Implement

c) Plan, Do, Act, Audit

d) Plan, Do, Check, Act


39. What is the CORRECT order of the first four activities in the 7 Step Improvement Process?

a) Define what you should measure, define what you can measure, gather data and process data

b) Gather data, process data, analyze data and present data

c) What is the vision, where are we now, what do we want to be, how do we get there?

d) Gather data, process data, define what you should measure and define what you can measure


40. Which of the following statements is CORRECT for all processes?

a) They define activities, roles, responsibilities, functions and metrics

b) They create value for stakeholders

c) They are carried out by a Service Provider in support of a Customer

d) They are units of organizations responsible for specific outcomes


More information about ITIL can be obtained at http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library




If this has helped, please DONATE!






230 comments:

1 – 200 of 230   Newer›   Newest»
Lieto said...

This looks good and Recent. Will post some more pdfs for the same

Vig.n.nish said...

cool. thnx

venky said...

Hi Rahul,

Wish to discuss on the ITIL foundation V3, please reply back to me to the below id

shalini_jessica@yahoo.com

Rahul said...

I suggest that everyone ask their questions on the forum and not request a personal answer. Please be detailed in your request.
Due to time constraints and work commitments, I may not always be there to answer your queries, but hopefully someone else could give you a pointer in the right direction.

Rahul.

Praseetha said...

Hi there,

Could some one give me the book as PDF for giving this ITIL exam please.

Can some one help me ?

Cheers.

ilker said...

hello this is ilker,
your answer to one of the questions is wrong.

21. When analyzing an outcome for creation of value for customers, what attributes of the service should be considered?

a) Objectives, Metric, Desired outcome

b) Business Objectives, IT objectives, Process metrics

c) Desired outcome, Supplier metrics, IT objectives

d) People, Products, Technology

. Customers don't care about IT objectives. The answer is A.

KM said...

I think 17 is also wrong, I believe correct answer to:

17. What does the Service V model represent?

is

c) Levels of Configuration and testing required to deliver a Service Capability

Jack said...

Hi,

How does one register / apply for the ITIL v3 foundation certificate. Please advise, thank you.

Jack Murthy

apnajam said...

ITIL V3 Foundation 101 test/exam is now available via prometric

Ms F... said...

Hi there,

Please send me a book as PDF for IT Service Operation. Please send to faith.ntsheki@t-systems.co.za

Thanks!

avinash said...

Dear all,

who ever attended for ITIL,please provide the latest dumps to me.
I am looking Desperately for the latest dumps to clear the exam.
Please help me at this destitute situation.
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zeynel said...
This comment has been removed by the author.
zeynel said...

hi,
am also preparing for the next ITIL examination, can somebody send me some samples?

zeynel@gmx.de

br

ankur said...

Hi All,
I am planning to give ITIL V3 certification, any suggestions inregards to how to go about it are welcomed. Please help me.

infosoftcsl said...
This comment has been removed by the author.
infosoftcsl said...

who ever attended for ITIL,please provide the latest dumps to me.
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Rajesh Sawardekar said...

Hi There,

Can any one of you please give me ITIL foundation V3 book as PDF to prepare for the exam.

you can send this on Email saw.raj2005@gmail.com

Many Thanks,

Shravan said...

Man I didn't get even a single question from these dumps. moreover the exam was very very tough. God only saved me.

Teena said...

Being a house wife now...I am finding it extremely difficult to prepare for ITIL. Does any one know where I can get a certification from?? I totally understand that this is pretty bad but I am left with no choice. I have been trying to prepare for the exam since past 4 months and it seems next to impossible with my little son. Any help in this regards will be greatly appreciated.

Oshin's Oasis said...

Dear, wud u mind providing answers to Paper-1 pls.. Not able to see bold text answers in paper-1 like other papers.

Deven said...

Guys can someone tell me what is th use of taking cartification in ITIL. Do we have career in this field what about the future and in what kind of companies we can get jobs after getting this certifications.

Deven said...

whoever has queries to my question please mail it to my id
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@teena

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zeynel said...

just passed my ITIL V3 Foundation exam, thanks for the samples

Abbott said...

Hey,

can you help me please :(


ITIL V3 Service Capability OSA Certification



Can you provide me with any info / help on this - I have to sit it in a few weeks :(

abb16ott@hotmail.com


Thanks

nitinmk said...

Can someone please mail me the e-book for th ITIL foundation V3. It would be of great help.

nitinmk said...

Can someone please mail me the e-book for th ITIL foundation V3. It would be of great help.

E-mail id - nitinmk@gmail.com

Xavi said...

I think Question 17 is incorrect.

What does the Service V model represent?
a) A strategy for the successful completion of all Service Management projects
b) The path to Service Delivery and Service Support for efficient and effective utilization of resources
c) Levels of Configuration and testing required to deliver a Service Capability
d) The business perspective as perceived by the customer and the user of services

The correct answer is c) The Service V Model can be used to represent the different configuration levels to be built and tested to deliver a service capability.

Xavi said...

I agree withn Ilker about question 21, the correct answer is a)

diwan sher said...

dear friends,
i m new to this, please help me find course material, and where to register as well as where to appear for exams in india .
thanks and regards
diwan sher

diwan sher said...

dear friends,
i m new to this, please help me find course material, and where to register as well as where to appear for exams in india .

please mail me : deewanji@gmail.com

thanks and regards .
diwan sher

Kavita said...

i was studing it through a link...but it seems the course material wasn't useful.

can somebody send me the relevant course material

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Kavita said...

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rich said...

For question 21, "a" is definitely wrong beacuse objectives can either be business or IT related . when analysing atributes of an outcome, you dont analyse the desired outcome but the process metrics of the outcome since that is an attribute.Also it should tie in with business objecives(ROI) and IT objectives( infastructure). answer is b

rich said...
This comment has been removed by the author.
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OnlyStockTips said...
This comment has been removed by the author.
VT said...

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IzzieB said...

Am preparing for the ITIL foundation V3 exam.
Anyone with sample questions please send me
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Hi

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Hi All

Am preparing for ITIL V3 exams can anyone pls help me with the dumps would really appreciate so that i could practice with more questions.My email id is ksmenon01@gmail.com

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Seun said...

Pls can someone pls educate me on the ITIL exams significance and where it is applicable and also the company and department it is relevant.
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Thanks

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Hi,

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Hi,

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gururaj said...

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Thank you

Kind regards
Gururaj

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Thank you
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srini said...

Hi,

Please send me any docs, dumps anything related to ITIL.

As this will be helpful to me for preparation.

Thanks in advance


Mail Id : pskr.srinivasa@gmail.com

Oye said...

Writing my foundation tomorrow. Pls send any tips you may have to my inbox clothesandjewels@gmail.com.

Thank you!

group/np-uit-apr2008 said...

going for ITIL V3 prepation, and will move on to Certification

let me know the procedure

Mail me if you have any latest material

buggs

Oye said...

Yay! passed.....well, just! 75%. The questions were a lil tricky, but I guess if you study and understand the basics enough, you'll be alright! Moving on to my first intermediate ....SOA i think!

Shivakrishna said...

Please can anyone send me some useful ITIL dumps.....e-mail-shivakrishna.yadav1@gmail.com.

Thanks.

Phani KV said...

There are more questions and answers at the following link :

http://velagaleti18.blogspot.com/2011/01/itil-v3-foundation-practice-questions.html..

All the Best !

Saurabh Sinha said...

Hey this is Saurabh, completed ITIL few days back. I checked these Questions and found these are completely outdated.

Please delete these papers.

Alok Kumar said...

nice information thanks for questions posted...........

Alok
http://pm-alok.blogspot.com/
-------------------------------

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Parinita said...
This comment has been removed by the author.
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Needo said...
This comment has been removed by the author.
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Unknown said...

Can someone please send me the latest dumps because I am gonna to have an exam this coming weekends. Thanks my email address is Benny_Tse@hotmail.com

Unknown said...

Can someone please send me the latest dumps because I'm gonna have the exams this coming weekend therefore please kindly email to Corleone.Benny.Tse@gmail.com Thanks.

WasimIT said...

I am Wasim here, can any one help me. anybody have the latest ITIL V3 dumps and tips for preparation then it will be useful for me.

send it to my mail id khanwasimit@gmail.com

Thanks in Advance.

stufa said...

Hi!
I`m taking exam on this thursday.
Can anyone send me latest dumps?

mail id rysb1985@gmail.com

nmk said...

Hi I need to dumps/questions/guide to ITIL v3 foundation and I am planning to take the exam next week
can some one pls send me those to
nmural@gmail.com

robert said...

Hi I need latest dumps/questions/guide to ITIL v3 foundation and I am planning to take the exam next week
can some one pls send me those to
robok212@hotmial.com.
Thank you

krissy said...

Hello all,

Please send me also the dumps. My boss mandated me to take the exam next week.

Thank you very much in advance.

krishel125@yahoo.com

JDA v.2.0 said...

Hello, I am planning to take the v3 foundation certification this week. Can someone please send the dumps/study guide to my id i.e
trash_mx@yahoo.com Thanx David

ihkflashman said...

Hi all,
I am planning to take the exam next week and I need the latest dumps/questions/guide to ITIL v3 foundation .
Can someone please give me a hand and send me those to
ihkflashman@gmail.com

Really thanks.

Mr. White said...

hi!i'm also doing the exam can someone send me please the latest dumps to: mr.whitepua@gmail.com

thx! :))

N Rajesh said...

Dear All,
I am planning to take up ITIL after a week time, kindly let me know the link to download the V3 Q&A or share the dump to my mail id nrajesh@hotmail.com, many thanks.
RajeshN

Owen said...

Hi all,

I am taking the exam next week, please can someone send the latest dumps to me fugitive@inbox.com

Many thanks

TAC said...

I am taking the latest example in 2 weeks. Can anyone send me the latest dump...mommy23spoiled@yahoo.com.

umut said...

Hey IDIOTS, news for you: NO ONE is going to send anything to your personal emails. So stop leaving useless comments!

saurabh said...

kindly mail me latest ITIL dumps @
saurabhpandey.dit@gmail.com

Hariharan Sundaram said...

Hey guys can u please send me the latest dumps for doing ITIL v3.0 certification as am the part of ITIS in CTS.... Its mandatory to do it.. Please kindly send me the latest dumps which is updated to my mail id hari1189@gmail.com and hari111189@gmail.com


Hoping for a positive reply.. please guys help me out

Hariharan Sundaram said...

Hey guys can any1 send me the original dumps which is updated for ITIL V3.0 certification as am a part of CTS ITIS division its mandatory to do it ... Please kindly post the new dumps available so that it will help my career....
please please do help me hoping for a best reply

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Mallesh said...

I am planning to take ITIL V3 foundation next week ,please send me latest dump if anyone have..

mpittala74@gmail.com

Thanks
Mallesh

Ashwin said...

Hi,

I'm planning to give ITIL certification. Can somebody please send me latest dump on email -

ashwinchoubey@gmail.com

Thanks,
Ashwin

Ashwin said...
This comment has been removed by the author.
Thomas Kwan said...

I am working for the exam too. Where can I get the latest dump? Can somebody help?
My email: thomaskwkwan@gmail.com

Tricky said...

Hi

Doing the V3 exam shortly. If anyone can send me the latest dumps on email it would be appreciated.

zetrickster@yahoo.co.uk

cheers

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Unknown said...

Hi All,

Am planning to take this ITIL V3 foundation exam. Anyone who has the Exam materials or PDF's then please post it to reach2vj@gmail.com

Thanks,
V

Unknown said...

Hi All,

Am planning to take this ITIL V3 foundation exam. Anyone who has the Exam materials or PDF's then please post it to reach2vj@gmail.com

Thanks,
V

yoga said...
This comment has been removed by the author.
yoga said...

I don't know whether the people who have cleared the certification are active , if anyone with dumps please please do share it at yogads@gmail.com

Apoorve Mongia said...

i would appreciate if someone can send me the latest dumps of ITIL exam. thanks

vaibhav said...
This comment has been removed by the author.
vaibhav said...

No need to worry, ITIL @ 8000[all inclusive] and score more than 95 % . Reply back at gargchap@gmail.com

Shingei Chipuka said...

I need some study material pliz help by sending to my mail shingieshingie@gmail.com

Farhan Ahmed said...

I have exam on Wednesday please any one can send me dumps that would be great ahmed.farhan@gmail.com

Farhan Ahmed said...

I have exam on Wednesday please any one can send me dumps that would be great ahmed.farhan@gmail.com

RAS said...

Get latest dumps here.
http://www.dumps.01world.in

Mandar said...

I am planning to give ITIL this month, so plz provide the lastest dump if any one has.
guravmandar02@gmail.com

kmh said...

Hi,

i'm looking for latest ITIL dumps for preparing exam, if anybody has dumps and ebook please send me on my email kmh.kfmh@gmail.com

Regards

kmh said...

Hi,

please anybody can help me, i want preparing to write ITIL exam, guys i need your help please send me latest dumps if possible please send me visual certexam key.


Regards
KMH

Tommy said...

need to take the ITIL V3 ASAP. is this the latest question pool "ITIL V3 EX0-101.v2012-09-15.V-102" ?

please let me know tommy@nycperformance.com

Tommy said...

need to take the ITIL V3 ASAP. is this the latest question pool "ITIL V3 EX0-101.v2012-09-15.V-102" ?

please let me know tommy@nycperformance.com

faraz ahmad said...

for latest ITIL questions click below link.. questions given in 5 set, total no. of questions is around 125
ITIL Foundation Dumps 2012 questions

Snipz said...

I request someone to send me ITIL dumps and e books on itsnishith@gmail.com

Gello Pineda said...

Thank you faraz ahmad for sharing! :)

Richelle Coolit said...

I need to take the exam and pass it.
This will change my career in IT industry. Can someone help me send the latest dumps? We can arrange through email. Please email me at wiffy018@yahoo.com

sunny said...

Hey
Can anyone tell me should one study books or just dumps to pass this exam?
If anyone has any material for ITIL foundation, plz fwd it to msg4sunny@gmail.com

Pinkesh Bavisi said...

Could someone please send ITIL exam dump as I am planning to sit the exam on Wednesday 23rd Jan. Many thanks..

kindly send it to mailpinkesh@yahoo.com

Unknown said...

Hi there,

anyone who can send me recent itil v3 questions to prepare for the certification / exam?

please mail to elle.anonimo@googlemail.com

thank you!

Dhruv J said...

Hello All,, could you please send me latest dumps at my email jvdhruv@gmail.com.
Thanks in advance...

haris said...

Could you please send me the latest dumps to my email harrisbioinfo@gmail.com

san said...

can some one please send me the latest ITIL dumps to santosh11ch@gmail.com?

suresh said...

I am planning to write ITIL certification. can someone please send the dumbs to sureshbaboo84@gmail.com

Mohammed Abdul Azeem said...
This comment has been removed by the author.
Mohammed Abdul Azeem said...

Hi,

Can some one please share the ITIL dumps at abdulazeem_it@hotmail.com.

Thanks.

Prem5455 said...

Greetings!

Can you please email latest ITIL Foundation exam dumps at this address: prakash5455@gmail.com

Thanks in advance.

BARLOG said...
This comment has been removed by the author.
BARLOG said...

Hi guys,

I am going to the ITIL Foundation exam this week. Could u please send the latest exam dumps to alsafon@hotmail.com.

Thanks a lot!

Bikas mishra said...

Hi guys,

I am going to the ITIL Foundation exam this week. Could u please send the latest exam dumps to weyjohny@gmail.com

Thanks a lot in Advance.
Bala

Satheesh L said...
This comment has been removed by the author.
Satheesh L said...
This comment has been removed by the author.
Dimitri D said...

Hi guys,

I am going to the ITIL Foundation exam this week. Could u please send the latest exam dumps or ebook to dimalex21@gmail.com

Thanks a lot in Advance.
Dim

the nash said...

Hi guys,

I am also going to the ITIL Foundation exam next week. Could u please send the latest exam dumps or ebook to thenashnt@gmail.com

I shall be very thankful to all of you.
asif

Leonard Munene said...

hi am going to attempt the ITIL foundaton V3 exam on 31 05 2013 can someone kindly forward the dump to my email leomunene@gmail.com
thanks in advance

haleh ameli said...

Would you please send me the latest Dump for itil V3 halehameli@yahoo.com/Thank you

Gurpreet Anand said...

Hi,

I am giving exam next week. Can someone please send me the latest dump at testeravid@gmail.com?

Thanks!

Avid

Gurpreet Anand said...

Hi,

I am giving exam next week. Can someone please send me the latest dump at testeravid@gmail.com?

Thanks!

Avid

Prabakaran Jayakumar said...

Hi ,

Please anyone send me the latest dumps of ITIL foundation V3 EX0-101
to my mail id praba24@gmail.com

Thanks in advance .please do send me .

Prabakaran Jayakumar said...

Hi ,

Please anyone send me the latest dumps of ITIL foundation V3 EX0-101
to my mail id praba24@gmail.com

Thanks in advance .please do send me .

Diksha Dogra said...

Hi,

I am my ITIL v3 foundation exam is due on 30 June. Please help me by sending dumps to my email id

ritishaster@gmail.com

Thanks,
Ritisha

rajat gupta said...
This comment has been removed by the author.
rajat gupta said...

Hi

Please anyone ITIL send dumps to my id rajatgupta_87@yahoo.co.in

Siva Kumar said...

Hi

I'm interested to give certification on ITIL. please let me know what are the stuff i need to prepare for this test.Please share your latest dumps if you have any sasivudu@gmail.com

Admin said...

Found many ITIL Exam Papers @ http://itil-v3-exam-question-papers.blogspot.co.uk/

Admin said...

I found this blog interesting, it explains Security Policies in relation to ITIL.

http://itil-v3-exam-question-papers.blogspot.co.uk/2013/07/why-do-you-require-security-policy.html

Ran said...

Hi,

Could you please send the ITIL V3 certification dumps to rammohanavvs@gmail.com

lesu77 said...

Need help to practice for the ITIL exam. Can you help... Thanks in advance :) les77u@gmail.com

Giuseppe said...

Hi guys,

I am going to the ITIL Foundation exam next mounth. Could u please send the latest exam dumps or ebook to androide80@gmail.com

Thanks a lot in Advance.
Joe

ashwinipatil said...

ITIL training company is offering ITIL foundation Exams.

Seman Barak said...

I am sitting for ITIL V3 foundation + ITIL Operational Support and Analysis exam soon. Can someone help me send a recent dumps to seman.barak@gmail.com. I thank you in advance for your assistance. You're all great!

Seman Barak said...
This comment has been removed by the author.
Akhil Mahajan said...

hello,
Can anyone please send me ITIL dumps on my mail id - akhil86@gmail.com

JSP said...

Hi,
Can anyone please send me ITIL dumps on my mail id - averytxstar@gmail.com

Thank you in advance

Jolanet@yahoo.com said...

Can someone send me ITIL ver.3 foundation latest dump to my mail Id: Jolanet@yahoo.com
Thanks.

Jolanet@yahoo.com said...

Can someone send me ITIL ver.3 foundation latest dump to my mail Id: Jolanet@yahoo.com
Thanks.

Syed Amanulla Hussaini said...

Hello All,
Looking for latest ITIL V3 Dump, Please pass it to my email amn_rcr@yahoo.com, aman.btc@gmail.com Regards Aman, PMP

Sandip Thakor said...

I wan to write itil exam in month end.
Can somebody send me exam dumpa at sandipb26@gmail.com

Gabriel K. A said...

Hi,
please, i need a pdf book on ITIL foundation. could someone help.
Email- survivalxy@gmail.com

sathish kumar said...

Hi,
Can anyone please send me ITIL dumps on my mail id - rw.sathish@gmail.com

dino mercedes said...

Please send ITIL v3 dumps to my email. I will return in kind after exam in 2 days.
Thank you and good luck.

DinoMerc@gmail.com

dino mercedes said...

Please send ITIL v3 dumps to my email. I will return in kind after exam in 2 days.
Thank you and good luck.

DinoMerc@gmail.com

Rick Chew said...

Can anyone please send me ITIL dumps on my mail chunliet67@hotmail.com

Have a nice day

Shyam Sundar said...

Hi can any one kindly send me recent ITIL dumps to my mail id shyam2289@gmail.com.

Thanks in advance.


Atul said...

Hello all,

Please send me also the dumps.

Thank you very much in advance.

grovershivi@gmail.com

Alain FOFEH said...

Hi All I would like to take the ITIL foundation certificate but I do not have any documentation or reading notes. Coud someone please email me ITIL foundation V3 book as PDF or any other relevant resources to prepare for the exam: my Email: johnsonfoel@yahoo.co.uk

Thank you in advance

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